Before & when your order ships
Eyesore Merch is based in and ship from the United Kingdom.
Our aim is to ship all orders within two working days of receiving a cleared payment.
Once your order ships, you will receive a email titled: "Your Eyesore Merch Order Has Been Updated ([order number])". Your tracking number and a tracking link will be displayed at the bottom of this email.
Our post is collected from Monday to Friday every week, excluding UK public holidays. A full list of the UK's public holidays can be found easily online. You may receive an email indicating that your order has shipped over a weekend, or on a public holiday. If so, please note that it will not physically leave our premises until the next working day.
The shipping fee is calculated based on the total order weight: the larger and heavier the order, the higher the fee.
UK orders
We ship all UK orders via Royal Mail Tracked 48.
When the order ships, your tracking number and a tracking link will be displayed at the bottom of that email.
This service normally takes 2/3 working days from shipment, up to a maximum of 10 working days since despatch. Please note that on this service, Saturday counts as a working day, but not Sunday.
You will receive regular email updates from Royal Mail as part of the service, including an estimated delivery window on the delivery day. If you have entered a phone number, you will also receive updates via text message (SMS).
If you require the order urgently, please contact us before placing an order. We will provide a quote and instructions on how to make an additional payment.
Heavier orders may be upgraded to Royal Mail Tracked 24. This increased cost will be automatically applied and reflected in the shipping fee.
You can track or check for a delivery for your Royal Mail shipment here:
https://www.royalmail.com/track-your-item
International orders
Our international shipping partner is Royal Mail, the national mail carrier of the UK.
All international orders ship via a fully trackable service.
For most destinations, the service is Royal Mail International Tracked. Depending on your location, it may be Royal Mail International Signed or Royal Mail Tracked & Signed. In all cases, the level of service is the same, and the package will be fully trackable.
When the order ships, your tracking number and a tracking link will be displayed at the bottom of that email.
Tracking will activate on the Royal Mail site as soon as the package is scanned in the postal network. Please allow up to 24 hours since the shipment confirmation email for tracking to become active.
You can track your shipment here:
https://www.royalmail.com/track-your-item
International delivery expectations
Delivery will be handled by your national mail carrier. For example, in Canada, it will be delivered by Canada Post.
Tracking will activate on your country’s mail carrier’s website upon its arrival in your country. The Royal Mail site normally offers a ‘continue tracking’ function, which links to their website.
In our experience, shipments generally take 5-14 days to arrive.
This can vary by proximity to the UK. For example, shipments to Germany are likely to arrive much sooner than a shipment to Australia.
For the Republic of Ireland, this service generally takes 3-10 days since shipment.
For destinations further east, including Australia, New Zealand, Japan, the broader Far East etc, we estimate that this service generally takes 7-21 days since shipment.
In all cases, please allow up to 40 days since despatch for it to arrive. To be clear: this is the very upper limit of expectations.
For specific location information, please see the country guides on Royal Mail’s website:
https://www.royalmail.com/sending/international/country-guides
After shipment - order not received / return
If you have not received your order within the advised delivery period, please contact us via email:
Please include your order number in the subject. This is so that we can identify your order and answer with your enquiry as quickly as possible.
On receiving your order, if you are not entirely happy with the product, please refer to our returns policy.
Customs charges
Eyesore Merch is based in and ship from the United Kingdom.
We understand that for international customers, particularly in Europe since the UK's exit from the European Union, sometimes a fee to receive the package may be charged by the local customs authority. Whether this occurs is beyond our control, and the payment of any such fee that may be charged (import tax, duty, or any similar customs fees) is the sole responsibility of the buyer.
Please be aware that we cannot declare the value of an order to be lower for the purpose of reducing the likelihood of your package attracting a customs fee. In order to comply with customs laws both in the UK and internationally, we are obliged to declare the true sales value of the goods.